Returns & Exchanges
At Sustainability Purity Potency, we are committed to your satisfaction and the health of our planet. If your ethical fashion purchase isn't quite right, we offer a 30-day window for returns of unworn, unwashed items in their original biodegradable packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Eco-Label
Download and print our carbon-neutral shipping label, which ensures your return journey is offset by our reforestation partnerships.
Package with Care
Place the items back in their original compostable mailer, ensuring all tags are intact, and secure the package using plastic-free tape.
Quality Inspection & Refund
Once our team verifies the purity and condition of the garment, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing